01SupportLUXXWELL / Support
Talk to a person,
not a help centre.
Every message reaches the LUXXWELL team directly, and we answer within one working day. Write to us about an order, delivery, or which product is right for you.
Send us a message
Before you write
- How quickly will I hear back?
- Within one working day, and usually much sooner. Every message goes to the same small team.
- Where is my order?
- Orders are dispatched within 24 hours and every parcel is tracked. Send us your order number and we will find it for you.
- Which product should I choose?
- Tell us what you are trying to solve — tired skin, a stiff back, poor sleep — and we will tell you honestly which piece helps and which does not.
- Is my payment secure?
- Checkout is encrypted and handled by Shopify. We never see or store your card details.